Frequently Asked Questions

Custom and personalised orders

- We ship worldwide.
- Shipping costs as well as related taxes and customs duties applicable in buyers' country of residence are paid by the buyer.
- Multiple items purchased can be combined into one shipment in order to save on shipping costs. Please contact us for cost estimate.
- The items will be shipped from Latvia (EU) within 1-3 business days after payment is received, by using regular mail services.
- Typically, the delivery time in case of regular mail services is:
- 5-10 days to Europe,
- 10-14 days to the U.S.A. and Canada,
- 14-21 days to other countries/regions.
The delivery time could be longer during the peak times of the year.
- Faster, but more costly express delivery services are available upon request.

Custom and personalised orders

Packaging and liability related to shipping
- All the items sent will be carefully packaged in order to avoid damages during the shipping process. We use bubble wrap plastic and (whenever necessary) also corner protector carton angles for the extra protection of fragile items against the possible damage during the shipping process.
- If the item purchased has got damaged during the shipping process, then the buyer should notify us immediately.
- Please acknowledge that once we have shipped the item, we do not have control over the package and its handling. Therefore, we are not liable for lost or mishandled packages.

Custom and personalised orders

Payment
We accept PayPal, debit and credit cards via Etsy's Direct Checkout and Etsy gift cards.
Orders which aren't paid within 7 days are automatically cancelled.

Custom and personalised orders

Refunds, Returns and Exchanges
- As most of the vintage items are in used condition, and we try to visualize and describe the condition of items as well as possible, the vintage items are sold AS IS and once purchased can't be returned, refunded, or exchanged unless a serious well-justified reason exists.
- In case of a serious well-justified reason, the buyer must inform us about the request for refund within 14 days since receiving the item.
- Shipping costs, taxes and custom fees will not be refunded.
- If you are unhappy with your order for any reason, please certainly contact us and we will try to do our best to solve the problem quickly and fairly.

Custom and personalised orders

Condition of listed vintage items
As most of the vintage items are in used condition, we try to visualize and describe the condition of items as well as possible and draw attention to any defects or visible marks of use. Indeed, some of these defects mentioned are non-essential from the point of view of home decorators and majority of collectors, but could still matter for more advanced collectors-perfectionists. Therefore, please contact us if you feel that you need additional information or images on the condition of the item listed.

Please also consider that in some occasions there could be slight (but usually non-essential) discrepancies between the actual color of an item and its appearance in the computer screen.

Custom and personalised orders

The attributes used in pictures are not included. Only the item(s) that is described in listing is the object of sale.